Here are answers to common questions regarding Switch King. You can use the search function (on the right hand side) to search among the articles. Another alternative to find the answer to your question is to have a look in the forum where you can also post a new question.
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How do I upgrade Switch King Server and TelldusCenter?
Follow these instructions if you are about to upgrade Switch King server and/or TelldusCenter.
Read more...How can I access data through the REST interface witout username and password?
Android and iPhone devices connect to Switch King through it's REST services. When Switch King is installed, the REST service is configured to require username and password.
In some situations, it might be necessary to allow access from the local network without requiring username and password.
This article shows you how to enable anonymous connections for REST services.
"Input string was not in a correct format" when starting client
The error "Input string was not in a correct format" occurs when the Windows client starts. The applications shuts down. This is how you solve the problem.
Read more...Guide to fix errors in the Android and iPhone
Here, you'll find some guidance to fix errors and configure Switch King's Android and iPhone apps.
This is covered:
- Software version
- Switch King's demo environment
- Port Forwardning
- Settings in Switch King's Windows client
Error message during startup of client
The error message "An error occured when initializing the Switch King client. Switch King will be closed." can sometimes occur when the client is started. This article contains information about how to resolve the issue.
Read more...How does the energy consumption calculation work?
The view for energy consumption shows a calculated annual consumption. It is not a log over consumed energy.
The idea with the view is to give you the chance to lower your bill by, in advance, knowing how many kWh a device will be on with the current schedule setup.
Which Windows services are Switch King responsible for?
Switch King Server consists of several services. The services are using ports when communicating with the clients.
Read more...Where do I find the log files for the server and the client
The server and the client creates at least one log file each when they encounter problems. The log file is of great help when it comes to identifying errors.
Here, you'll find information about where to find the log files for the server and the client. Read more...
The Android client displays the error "Socket is not connected(1)"
If the Android client cannot establish a connection with Switch King's server components (before authentication or logging in), the client may display the error message below:
Socket is not connected(1)
This is probably due to one of the reasons below:
- The service "SwitchKing REST Service" is not started on the computer where Switch King Server is installed
- Port 8800 is not open in the firewall on the computer where Switch King Server is installed
- In the router, the port 8800 is not open and forwarded to the computer where Switch King Server is installed (and you try to access Switch King from outside your own network)
How do I configure the visibility of a device in clients other than the Windows client (Android, iPhone, web)?
Version: 0.8 or laterIn Switch King v0.8 or later, the visibility of a device or data source in other clients is configurable. The extensions and clients adapted to 0.8 takes this setting into consideration and shows or hides the device or the data source depending on how the device or data source is configured in the Windows client.
Read more...